Refund policy

Return & Refund Policy

Requesting a Return

To request a return, email info@shopardin.com within seven days of delivery. Include your first and last name and order number.

Please contact us before shipping your return. We will provide the return address and instructions.

Return Shipping

Customers are responsible for return shipping costs. Please pack your lamp carefully to protect it during transit.

Return Condition & Refund Amount

We inspect each returned lamp upon arrival. Refunds are determined as follows:

  • Returned in its original, undamaged condition: The purchase price is refunded minus a $30 restocking fee per lamp.

  • Returned with damage to a small part of the lamp: We refund 50% of the lamp’s purchase price. No additional restocking fee is deducted.

  • Returned completely broken: No refund is issued.

These conditions apply to lamps returned to Ardin Studio. Lamps that arrive damaged when first delivered to the customer are handled separately below.

Refund Processing

Eligible refunds are processed within 3–5 business days after we receive and inspect the returned lamp.

Damaged on Arrival

If your lamp arrives broken or damaged, email info@shopardin.com with your first and last name, order number, and clear photos showing the damage.

Once we review and confirm the damage, we will send a replacement at no additional cost. You do not need to return the damaged lamp. Please do not use it.

Exchanges

We do not offer exchanges. Replacements for confirmed damage on arrival are handled through the process described above.

Your Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact

Ardin Studio
info@shopardin.com